Terms & Conditions

Fastboatgili.com acts as a booking agent only in respect of all bookings made on Fastboatgili.com. Fastboatgili.com has entered into contracts with the service providers on our website. Fastboatgili.com undertakes no responsibility for and is not liable for, the misrepresentations, breaches of contract, breaches of statutory duty, or negligence of any of the providers and other suppliers of services whose products and services are sold through us.

By proceeding to book services through the Site, you accept that you will indirectly be entering into a contract with the service providers and therefore any claims or complaints should be made directly with the accommodation and /or service provider. In the event of any claims or complaints please also contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Transport

Free hotel transfers in Bali are available depending on where you are staying. Additional charges apply if you are staying outside the free pickup areas.
Reconfirmation by latest 1 day before. Free pick-up and drop-off areas: Sanur, Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Tanjung Benoa, Denpasar, and central Ubud.

Bookings, Payment, and Confirmation

- Booking is to be made by the latest 48 hours before the departure date.
  Any last-minute requests to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our reservation at +6285 237 954309
- Booking confirmation will be sent automatically to your registered E-mail address
- The booking will be valid after we have received full payment of your order followed by the Electronic Ticket
- Fastboatgili.com only receives payment via Paypal otherwise payment can be done upon departure in the respected boat company.
  In case of payment is prepared to be done upon departure, a Ticket will be issued by Boat Company after payment is completed.

Cancellation

- Cancellation made one month before departure date will refund 75% of the total amount
- Cancellation between one month or two weeks before departure date will refund 50% of the total amount
- Cancelation between two weeks or one week before departure date will be refunded 35% from the total amount
- Cancellation between one week or 2 days before departure date will be refunded 25% from the total amount
- Cancellation two days before departure date will refund 20% of the total amount
- Cancelation made one day before departure or on the date of departure 100% charge will be applied
- Trip Cancellation caused by bad Weather (All Fast Boat Operators stop operating) there will be an administration fee of 5% of the total amount
- Cancellation made 5 months before departure date will pay the administration fee of 5% of the total amount
- The refund will be processed at a minimum of 24 hours during our working days
- The cancellation procedure is by sending us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Price and Additional Service

- Fastboatgili.com has the authority to change the price at any time without any notice.
- Prices listed on this site are prices only for the boat transfers from the port to port.
- Additional services (Pick up and drop off) are complimentary and provided by fast boat operators to certain areas.
  These services can be given only if you fill out your hotel details on the booking form provided.
- Hotel pick-up and drop-off cannot be claimed as one package with the price listed for boat transfers.

Disclaimer and limitation of Responsibility

- Fastboatgili.com is an agency selling the tickets for the following services;
  Fast Boat from Bali to Gili Trawangan, Gili Meno, Gili Air, Lombok, Nusa Lembongan, Nusa Penida to Bali.
- We will not take any responsibility for the delay or missing your flight, injury, losses, damage,
  an accident during your traveling or trip that causes death, inconvenience caused by boat operator staff, or delay of
  pick up time and not provide pick up by the operator or late departure of the boat, Sea condition which is causes
  arrival late or not in time, change the boat route which is caused arrival late, wet, etc.
  All of these are the policy of fast boat operators and the fast boat operator responsible.
  That condition cannot be claimed by Fastboatgili.com. Fastboatgili.com will not responsible
  for any additional charge for rescheduling, caused the boat is not operating or canceled and
  transfer to another vessel (Ferries or Flight) by a fast boat operator.  
- The trip is not suitable for passengers older than 60 years and infants (0-2 Years)

Complaint

If you have any complaints about our service, please email us: This email address is being protected from spambots. You need JavaScript enabled to view it.