Please read these terms carefully before booking a fast boat ticket through Fastboatgili.com.
Fastboatgili.com acts as a booking agent only for all bookings made on Fastboatgili.com. Fastboatgili.com has entered into contracts with the service providers on our website. Fastboatgili.com undertakes no responsibility for and is not liable for, the misrepresentations, breaches of contract, breaches of statutory duty, or negligence of any of the providers and other suppliers of services whose products and services are sold through us.
By proceeding to book services through the Site, you accept that you will indirectly be entering into a contract with the service providers and therefore any claims or complaints should be made directly with the accommodation and/or service provider. In the event of any claims or complaints please also contact us at [email protected].
Transport
Optional hotel transfers in Bali are available depending on where you are staying. Additional charges apply if you are staying outside the free pickup areas.
Reconfirmation by the latest 1 day before. Pick-up and drop-off areas: Sanur, Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Tanjung Benoa, Denpasar, and central Ubud.
Booking confirmation will be sent automatically to your registered e-mail address.
The booking will be valid after you have completed your online registration order followed by the electronic ticket.
Fastboatgili.com only receives payment via PayPal or local bank account, otherwise payment can be done upon departure at the respective boat company.
Ticket will be issued by the boat company after payment is completed.
Cancellation
Cancellation earlier than 2 days before the departure date will be refunded 100% of the total amount, except for a group booking, where there will be an administration fee of 10% of the total amount.
Cancellation made one day before departure or on the date of departure: 100% charge will be applied.
Trip cancellation caused by bad weather (all fast boat operators stop operating): an administration fee of 5% of the total amount applies.
The refund will be processed at a minimum of 24 hours during our working days.
The cancellation procedure is by sending us an email to [email protected].
Force Majeure
Fastboatgili.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation or other service providers and/or Fastboatgili.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure.
By way of example, force majeure includes, but is not limited to, weather, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe, or other causes that seriously affect both parties and other unforeseeable causes beyond Fastboatgili.com's control.
Price and Additional Service
Fastboatgili.com has the authority to change the price at any time without any notice.
Prices listed on this site are prices only for boat transfers from port to port.
Additional services (pick up and drop off) are complimentary and provided by fast boat operators to certain areas.
These services can be given only if you fill out your hotel details on the booking form provided.
Hotel pick-up and drop-off cannot be claimed as one package with the price listed for boat transfers.
Insurance
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover.
The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to your country of residence in the event of an accident or illness.
Disclaimer and Limitation of Responsibility
Fastboatgili.com is an agency selling tickets for the following services: fast boat from Bali to Gili Trawangan, Gili Meno, Gili Air, Lombok, Nusa Lembongan, Nusa Penida to Bali.
We will not take any responsibility for the delay or missing your flight, injury, losses, damage, an accident during your traveling or trip that causes death, inconvenience caused by boat operator staff, or delay of pick up time and not provided pick up by the operator or late departure of the boat, sea condition which causes arrival late or not in time, change the boat route which is caused arrival late, wet, etc. All of these are the policy of fast boat operators and the fast boat operator is responsible. That condition cannot be claimed by Fastboatgili.com. Fastboatgili.com will not be responsible for any additional charge for rescheduling, caused by the boat not operating or being canceled and transferred to another vessel (ferry or flight) by a fast boat operator.
The trip is not suitable for passengers older than 60 years and infants (0–2 years).
Complaints
In the event that you have reason to complain or experience any problems with the fast boat service or other service providers, please inform their staff or management immediately, to enable them to take appropriate action. Please can you also contact us to help with the assistance at [email protected] / WhatsApp: +62 852 3795 4309.
