| Feature | FastBoatGili.com | 12Go |
|---|---|---|
| Customer Support | ✅ Direct WhatsApp & phone support, fast response | ❌ No local support, only email |
| Ticket Delivery | ✅ Instant e-ticket by email & WhatsApp | ❌ Sometimes delayed confirmation |
| Flexibility | ✅ Free reschedule in case of bad weather | ❌ Complicated, often no free reschedule |
| Refunds | ✅ Fast, local refund handling | ❌ Refunds can take weeks |
| Price Transparency | ✅ No hidden fees (tax & service included) | ❌ Extra costs are not always clear |
| Specialization | ✅ Focused on Bali → Gili, Lombok, Nusa Penida, Lembongan | ❌ General booking site worldwide |
| Extras | ✅ Hotel pick-up, island tours, add-ons available | ❌ Only tickets, no extras |
| Trust | ✅ Local partner, best service guarantee | ❌ International broker, less reliable |
If you’re planning a trip from Bali to the Gili Islands, Lombok, Nusa Penida or Nusa Lembongan, you’ll quickly discover there are many ways to book a fast boat. Two popular options are 12Go and FastBoatGili.com. At first sight they may look similar, but there are some big differences that can save you time, money, and stress.
In this article we’ll compare both platforms so you can decide which one is best for your Bali fast boat tickets.
1. Customer Support
- FastBoatGili.com: Direct WhatsApp and phone support in Bali. If you have questions, need to reschedule, or have issues at the harbor, you’ll talk to a real person right away.
- 12Go: No local support. Communication is only by email, often with long response times.
👉 Winner: FastBoatGili.com – personal, real-time help is a lifesaver when traveling in Indonesia.
2. Ticket Delivery & Confirmation
- FastBoatGili.com: Instant e-ticket by email and WhatsApp.
- 12Go: Confirmation can be delayed, sometimes causing stress at check-in.
👉 Winner: FastBoatGili.com – no waiting, you’re confirmed immediately.
3. Flexibility & Rescheduling
- FastBoatGili.com: Free reschedule in case of bad weather or change of plans.
- 12Go: Rescheduling is complicated and often not free.
👉 Winner: FastBoatGili.com – flexibility matters when the sea gets rough.
4. Refunds & Reliability
- FastBoatGili.com: Local refund handling – fast and transparent.
- 12Go: Refunds can take weeks, and many travelers complain about never receiving their money back.
👉 Winner: FastBoatGili.com – safer and faster.
5. Price Transparency
- FastBoatGili.com: No hidden fees. Prices include taxes and service charges.
- 12Go: Extra costs (like harbor tax) are not always clear at checkout.
👉 Winner: FastBoatGili.com – what you see is what you pay.
6. Extra Services
- FastBoatGili.com: Optional hotel pick-up, island tours, and local tips.
- 12Go: Only ticket sales. No extras.
👉 Winner: FastBoatGili.com – more value for your trip.
✅ Conclusion: Why FastBoatGili.com is the Better Choice
While 12Go is a big international platform, they lack the local support, transparency, and flexibility that travelers need when booking fast boats in Bali.
With FastBoatGili.com you get:
- Instant e-tickets
- Real WhatsApp support
- Free reschedule if needed
- No hidden fees
- Local trust & best price guarantee
So if you want a safe, reliable, and stress-free booking, FastBoatGili.com is the clear winner over 12Go.
